Privacy

Dear customer,

At Altudog S.L.U. we value your trust and this is closely related to how we use your personal information.

As such, we go to great lengths to ensure the security and confidentiality of the data provided by our customers. Through its e-commerce website solution, Altudog S.L.U. uses an advanced security system to protect customer data from unauthorised access or use. When you place an order, your credit-card information is collected and transmitted in encrypted form to ensure maximum confidentiality.

This Privacy Policy has been developed taking into account the provisions of Regulation (EU) 2016/679 on the protection of personal data, applicable as of 25 May 2018.

Data Protection Officer

Altudog S.L.U. has appointed a Data Protection Officer who can be contacted by email at info@altudog.com, with the subject line “For the attention of Altudog’s DPO’”. The Data Protection Officer is the person in charge of ensuring the protection of your fundamental right to personal-data protection, who will be able to resolve any doubts you may have and act on any request on your part in accordance with your data privacy rights.

Collection and use of your data

To be able to process your request in the best possible way, we collect only the data necessary for the transaction, which is stored in our system and will only be passed on to our Logistics agency. The data you provide to Altudog S.L.U. will not be shared with third parties or companies outside of the activities of the service provided by Altudog S.L.U.

If you pay by card, your credit-card information will be sent directly to our payment partner Redsys. Altudog S.L.U. never stores your card information or any other means of payment on physical or digital media.

Companies from outside the European Economic Area (EEA) may be contracted to support us in our business and customer service.

Some of these outsourced tasks include the creation, translation and launch of products in the shop, general shop improvement and maintenance, administrative work and stock control.

These outsourced companies only have access to personal data that is strictly necessary to carry out their work. We ensure that the transmission of customer information to these companies is done in accordance with data-protection policies and laws, based on the standard clauses of the European Union Standard Contract on the transfer of personal data from the European Community to third countries, which are set by the European Commission to ensure an adequate level of protection.

If you have decided to sign up for our newsletter, we will periodically send you information about our products and promotions to the email address you provided.

Access to your personal data / Your password

On our website, you can change your details at any time in “Your account” – View, edit and delete – using your email address and password. Have you forgotten your password? After clicking “Begin session” we offer the option to reset your password. All you have to do is enter the email address you used to register on our website and we will send you a form that will allow you to enter and create a new password.

Right to access, rectification, erasure and opposition

You may exercise your rights of access, rectification, erasure and objection, regulated in Article 15 et seq. of Spanish Organic Law 15/1999, of 13 December, on Personal-Data Protection, or revoke the consent given for the processing of your data, by writing to Altudog S.L.U., accompanied by a copy of an official identification document, sent to the following address: Altudog S.L.U., Finca Santa Rosalía sn 09117 Vizmalo, Burgos; or by sending an email to info@altudog.com, indicating the right you wish to exercise in the subject line.

Confidence thanks to high levels of security

The Altudog S.L.U. e-commerce website solution is certified PCI Level 1, compliant with the regulations to protect all your personal data both when it is sent and once Altudog S.L.U. receives it. Furthermore, to ensure that your credit card information is secure, SSL (Secure Socket Layer) with 128-bit encryption is used when registering, placing an order and transmitting data. This method offers the highest security and is used by banks to protect banking data.

Critical payment data travels on secure servers.

You can verify the encrypted transmission of your data by looking for a small closed padlock icon at the bottom of your browser.

In particular, our security guarantee consists of:

Our software uses Secure Socket Layer (SSL) technology as the standard for encrypting your personal data, such as name, address, bank and credit-card number, when placing an order. In this way, your data will be unreadable to any unauthorised person.

So far, no customer of altudog.com has been affected by the illegal use of credit-card or bank details.

If unlawful use on our website takes place, in the event of a claim, most credit-card issuers are liable for amounts exceeding EUR 50.00. In the event that your bank requires this payment from you, Altudog S.L.U. will bear this charge for you. The prerequisite for claiming this support is the immediate communication of the misuse to your bank or credit-card company.

Privacy Policy

This privacy policy applies only to information contained on the altudog.com website. Altudog S.L.U. assumes all commitments, responsibilities and legal obligations regarding data protection.

All our employees commit in writing to comply with the applicable regulations on data protection and data security, and to protect data confidentiality.

Changes

Altudog S.L.U. reserves the right to modify this Privacy Policy at any time, at its sole discretion. Any changes thereof will be duly published on the website.

In the event that the change made requires your prior consent, you will be duly informed and you may object to such change within 30 days after notification, either by email to info@altudog.com or by post to Altudog S.L.U., Finca Santa Rosalía sn, 09117 Vizmalo, Burgos.

In Burgos, on 31 December 2022.

Altudog S.L.U.